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Delivery, inspection, notification of defects and return

The deliveries are sent as noted for the respective product to the address specified by the customer in the order. With the dispatch the use and risk are transferred to the customer, as far as this is legally permissible.

If the delivery is undeliverable or the customer refuses to accept the delivery, the KUNSTHELDEN can cancel the contract by e-mail to the customer after setting a notice of objections and setting an appropriate deadline and charge the costs for the activities.

The customer is obligated to inspect the delivered goods immediately after receipt of the delivery and to report any production defects, for which the manufacturer warrants, immediately in writing by form or email to the specified address.

Returns are at the expense and risk of the customer. The customer must return the goods in its original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address indicated by the KUNSTHELDEN.

If the examination reveals that the goods have no identifiable defects or are not covered by the manufacturer's warranty, the KUNSTHELDEN can bill the customer for the operations, the return or the possible disposal.

Shipping and return

Your shipping package

Packages are usually delivered 2 days after receipt of payment with UPS with order tracking and delivery without signature. If you prefer to receive a UPS shipment by registered mail, you will incur additional costs. Please contact us before choosing this method of delivery. We'll send you a link for order tracking no matter what delivery method you choose.

The shipping costs include loading and packaging fees and postage costs. The loading charges are fixed and shipping costs vary, depending on the total weight of the package. We advise you to combine several articles within an order. We can not combine two different orders, and shipping costs are calculated separately for each order. Your parcel will be shipped at your risk, but fragile goods will be handled with special care.

The shipping boxes are cut wide and their goods are packed well protected.

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